MedicaidAdministrativeMedium impact
Alaska Medicaid Town Hall FAQs - 20230419
Alaska Medicaid·AK·Program Update
Effective date
Apr 17, 2023
We identified it
Jun 21, 2026
Summary
Alaska Medicaid has transitioned to a new fiscal agent contractor (HMS/Gainwell Technologies) for travel authorization requests, requiring providers to submit one fax per patient instead of group submissions and establishing new response timeframes. Complete travel authorization requests will receive responses within 5 business days, while incomplete requests are returned within 1 business day.
Action Required
Immediately: Update Alaska Medicaid travel authorization process to submit one fax per patient using required forms (available at medicaidalaska.com). For urgent travel requests within 3 days, call the travel authorization line. For non-urgent requests (4+ days), submit via fax. Contact AKSAEscalations@gainwelltechnologies.com for fax responses not received after 4/17/23, or bhenry27@gainwelltechnologies.com for urgent items and dropped calls.