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Alaska Medicaid Town Hall FAQs - 20230419
Effective date
Not stated in the notice
Identified
Jun 21, 2026
Summary
Historical, from April 19, 2023: Alaska Medicaid travel authorization requests that are not urgent must be faxed, with one fax cover page per patient and the required documentation. Travel needed within three days is urgent and is requested by calling in. Incomplete requests are returned within one business day, and complete requests receive a fax back with the PA number within five business days.
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What to do
Action · 7 steps
01Historical guidance dated April 19, 2023, with no effective date stated: Billing team: Fax non-urgent travel authorization requests to HMS, with one fax cover page per patient and the required documentation.
02Requests cannot be sent by secure email or DSM, because at this time requests must be faxed in.
03Call in urgent travel requests for travel needed within three days.
04Include actual travel dates in every request so that no overlapping travel requests are made for the same individual.
05An EHR-generated plan of care can be attached only as a supplement, because the required forms must be completed.
06If no fax response was received for faxes sent on or after 4/17/23, contact AKSAEscalations@gainwelltechnologies.com.
07Check current applicability with Alaska Medicaid before relying on this guidance.
Original notice
Alaska Medicaid Town Hall FAQs - 20230419
extranet-sp.dhss.alaska.gov · Always check the source before changing claims.
Related changes
See all Alaska Medicaid changes →Alaska Medicaid Town Hall Presentation - 20230419HighEffective Apr 1, 2023 · Program UpdateAlaska Medicaid Town Hall FAQs - 20230426MediumEffective Apr 26, 2023 · Program UpdateAlaska Medicaid Town Hall Presentation - 20230426MediumEffective May 1, 2023 · Program UpdateAlaska Medicaid Town Hall FAQs - 20230517MediumEffective May 17, 2023 · Program UpdateBrowse every Alaska Medicaid change in the policy list