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Alaska Medicaid Town Hall FAQs - 20230517
Act
immediately
Effective date
May 17, 2023
Identified
Jun 21, 2026
Summary
Alaska Medicaid has updated travel authorization procedures, allowing requests up to one year in advance instead of waiting until 3 days before appointments. The policy clarifies that providers can use their own plan of care forms if they contain all required information, and provides guidance on handling blank responses, rescheduled appointments, and multiple recipients with one escort.
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What to do
immediately · 4 steps
01Alaska providers should begin submitting travel authorization requests as soon as appointment dates are known (up to one year in advance) rather than waiting until 3 days before.
02Use fax for requests more than 3 days out, call only for urgent travel within 3 days.
03Update workflows to use company plan of care forms if they contain all required information.
04For blank authorization responses, email AKSAEscalations@gainwelltechnologies.com with date, time, and contact information.
Original notice
Alaska Medicaid Town Hall FAQs - 20230517
extranet-sp.dhss.alaska.gov · Always check the source before changing claims.
Related changes
See all Alaska Medicaid changes →Introduction to Presumptive Travel Authorization ProcessMediumNo effective date · Prior AuthorizationAlaska Medicaid Town Hall FAQs - 20230419MediumNo effective date · Program UpdateAlaska Medicaid Town Hall Presentation - 20230419HighEffective Apr 1, 2023 · Program UpdateAlaska Medicaid Town Hall FAQs - 20230426MediumEffective Apr 26, 2023 · Program UpdateBrowse every Alaska Medicaid change in the policy list