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Alaska Medicaid Town Hall FAQs - 20230426
Act
immediately
Effective date
Apr 26, 2023
Identified
Jun 21, 2026
Summary
Alaska Medicaid has updated their travel service authorization process with new fax response timeframes, escalation procedures, and submission requirements. Key changes include 5-business-day fax response times, new escalation email for delays, and ability to submit multiple appointments on a single request.
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What to do
immediately · 4 steps
01Update Alaska Medicaid travel authorization workflow to submit fax requests minimum 4 days before travel date.
02Use AKSAEscalations@gainwelltechnologies.com for escalations after 5 business days without response.
03Clear browser cache when accessing forms to ensure current versions.
04For multiple appointments to same location, submit single request instead of separate requests per visit.
Original notice
Alaska Medicaid Town Hall FAQs - 20230426
extranet-sp.dhss.alaska.gov · Always check the source before changing claims.
Related changes
See all Alaska Medicaid changes →Alaska Medicaid Town Hall FAQs - 20230419MediumNo effective date · Program UpdateAlaska Medicaid Town Hall Presentation - 20230419HighEffective Apr 1, 2023 · Program UpdateAlaska Medicaid Town Hall Presentation - 20230426MediumEffective May 1, 2023 · Program UpdateAlaska Medicaid Town Hall FAQs - 20230517MediumEffective May 17, 2023 · Program UpdateBrowse every Alaska Medicaid change in the policy list