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Alaska Medicaid Town Hall Presentation - 20230419
Effective date
Apr 1, 2023
Identified
Jun 21, 2026
Summary
Alaska Medicaid transitioned from Conduent to HMS as the fiscal agent effective April 1, 2023. New travel authorization requirements mandate non-emergent requests be submitted via fax at least 10 days prior to travel using standardized forms, with phone requests restricted to urgent travel within 3 business days only.
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What to do
Action · 5 steps
01Immediately for Alaska providers: Update travel authorization workflows to submit non-emergent Medicaid travel requests via fax at least 10 days prior to travel using new standardized forms and coversheet.
02Phone requests only for urgent travel within 3 business days.
03After May 1, 2023: Incomplete fax requests will be returned.
04Update email contacts from @Conduent.com to @GainwellTechnologies.com.
05Fax requests to (907) 644-5982 or (877) 438-8942.
Original notice
Alaska Medicaid Town Hall Presentation - 20230419
extranet-sp.dhss.alaska.gov · Always check the source before changing claims.
Related changes
See all Alaska Medicaid changes →Alaska Medicaid Town Hall FAQs - 20230419MediumNo effective date · Program UpdateAlaska Medicaid Town Hall FAQs - 20230426MediumEffective Apr 26, 2023 · Program UpdateAlaska Medicaid Town Hall Presentation - 20230426MediumEffective May 1, 2023 · Program UpdateAlaska Medicaid Town Hall FAQs - 20230517MediumEffective May 17, 2023 · Program UpdateBrowse every Alaska Medicaid change in the policy list