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March 2025 Town Hall FAQ
Act
by Jul 1, 2025
Effective date
Jul 1, 2025
Identified
Jun 21, 2026
Summary
Alaska Medicaid provided updated guidance on claims processing, appeals procedures, and behavioral health services. Key changes include new contact information for claim issues, upcoming behavioral health service authorization requirements starting July 1, 2025, and clarification that Medicare telehealth changes won't affect Alaska Medicaid coverage.
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What to do
by Jul 1, 2025 · 4 steps
01Prepare for new behavioral health service authorization requirements by monitoring for training announcements from Alaska Medicaid.
02Immediately: Update contact procedures to use sherri.larue@gainwelltechnologies.com for claim denials with code 6430, attachment issues, and DME claim problems.
03Use attachment code FX when sending via DSM.
04Download adjustment/void forms to desktop before completing to avoid signature issues.
Original notice
March 2025 Town Hall FAQ
extranet-sp.dhss.alaska.gov · Always check the source before changing claims.
Related changes
See all Alaska Medicaid changes →April 2025 Town Hall FAQMediumNo effective date · Program UpdateJune 2025 Town Hall PresentationMediumEffective Jul 1, 2025 · Program UpdateJune 2025 Town Hall FAQMediumEffective Jun 18, 2025 · Program UpdateJuly 2025 Town Hall PresentationMediumEffective Jul 1, 2025 · Program UpdateBrowse every Alaska Medicaid change in the policy list