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Clarification of Urgent Travel Requirements Flyer
Act
immediately
Effective date
Feb 18, 2026
Identified
Jun 21, 2026
Summary
Alaska Medicaid has streamlined urgent travel requests by creating a dedicated call center for requests needed within 3 days, requiring only a one-page attestation form instead of lengthy documentation. Non-urgent requests must still use fax or Direct Secure Messaging and cannot be submitted through the urgent call center.
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What to do
immediately · 4 steps
01Staff must use the dedicated urgent travel call center (907.644.6800, option 1,5) only for travel needed within 3 calendar days.
02Submit the one-page Urgent Travel Request Attestation via email to AKUrgentTravel@gainwelltechnologies.com before calling.
03For non-urgent requests, continue using fax (907) 644-5982 or Direct Secure Messaging.
04Do not submit urgent requests by fax or DSM as they will be processed as standard NEMT requests.
Original notice
Clarification of Urgent Travel Requirements Flyer
extranet-sp.dhss.alaska.gov · Always check the source before changing claims.
Related changes
See all Alaska Medicaid changes →Alaska Medicaid Town Hall Presentation - 20230426MediumEffective May 1, 2023 · Program UpdateAlaska Medicaid Town Hall FAQs - 20230621MediumEffective Jun 21, 2023 · Program UpdateSuperseded - FAQ for Urgent TravelMediumEffective Feb 19, 2026 · TransportationFebruary 2026 Town Hall PresentationMediumEffective Nov 14, 2025 · Program UpdateBrowse every Alaska Medicaid change in the policy list