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Superseded - FAQ for Urgent Travel
Act
immediately
Effective date
Feb 19, 2026
Identified
Jun 21, 2026
Summary
Alaska Medicaid has updated their urgent travel request process for non-emergency medical transportation (NEMT), requiring attestation forms to be submitted same-day when calling for urgent travel within 3 calendar days. The process streamlines documentation requirements and provides dedicated call center support for urgent requests.
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What to do
immediately · 3 steps
01For Alaska Medicaid patients needing urgent travel within 3 calendar days, submit Urgent Travel Attestation form via secure email (AKUrgentTravel@gainwelltechnologies.com) on the same day as calling NEMT Call Center.
02Providers must use handwritten or certified electronic signatures (no cursive fonts).
03Standard NEMT requests for appointments 4+ days out should continue using fax or DSM process.
Original notice
Superseded - FAQ for Urgent Travel
extranet-sp.dhss.alaska.gov · Always check the source before changing claims.
Related changes
See all Alaska Medicaid changes →Medicaid Travel Request: Overview of ChangesMediumEffective May 17, 2023 · TransportationClarification of Urgent Travel Requirements FlyerMediumEffective Feb 18, 2026 · TransportationFebruary 2026 Town Hall PresentationMediumEffective Nov 14, 2025 · Program UpdateFebruary Town Hall FAQMediumEffective Feb 19, 2026 · Program UpdateBrowse every Alaska Medicaid change in the policy list