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March 2026 Town Hall Presentation
Effective date
Not stated in the notice
Identified
Jun 21, 2026
Summary
Alaska Medicaid requires that urgent non-emergency travel requests be accompanied by a one-page Urgent Travel Request Attestation, signed by the enrolled treating providers, and that urgent requests be made by phone rather than by fax or Direct Secure Message. For air ambulance wing-to-wing transfers, the entire transport must be billed on one claim with only one lift-off fee, and patient-loaded statute miles go on that same claim.
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What to do
Action · 8 steps
01Already effective (announced March 18, 2026): Billing team and providers: for urgent travel requests, get the Urgent Travel Request Attestation completed and submit it by email to AKUrgentTravel@gainwelltechnologies.com before requesting travel.
02Make urgent travel requests by phone at 907-644-6800 or 800-770-5650, option 1,7.
03Do not submit urgent requests by fax or Direct Secure Message, because they will be processed as standard NEMT requests.
04Requests made through the urgent line that do not meet the definition of urgent will be redirected to fax or Direct Secure Message as standard NEMT requests.
05For air ambulance wing-to-wing transfers: bill the entire transport on one claim, because multiple claims will be denied; include only one lift-off fee on the claim, because additional lift-off fees will be denied; and bill the patient-loaded statute miles to the tenth of a mile on the same claim as the lift-off fee.
06For transfers involving both fixed wing and rotary wing aircraft: bill the lift-off fee procedure code that matches the aircraft that flew the greater total patient-loaded miles, and split the patient-loaded statute miles onto two separate lines, one for the rotary wing aircraft and one for the fixed wing aircraft.
07For dental services that exceed a member's annual limit: inform the member in advance of their obligation to pay the difference, and document in the member's records that they were informed of and agreed to pay for any balance above the annual limit.
08Alaska Medicaid will not assume financial responsibility for dental services that exceed the annual limit.
Codes mentioned
A0430A0435A0436
Original notice
March 2026 Town Hall Presentation
extranet-sp.dhss.alaska.gov · Always check the source before changing claims.
Related changes
See all Alaska Medicaid changes →Clarification of Urgent Travel Requirements FlyerMediumEffective Feb 18, 2026 · TransportationSuperseded - FAQ for Urgent TravelMediumEffective Feb 19, 2026 · TransportationFebruary 2026 Town Hall PresentationMediumEffective Nov 14, 2025 · Program UpdateFebruary Town Hall FAQMediumEffective Feb 19, 2026 · Program UpdateBrowse every Alaska Medicaid change in the policy list