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August 2024 Town Hall FAQ
Act
immediately
Effective date
Aug 21, 2024
Identified
Jun 21, 2026
Summary
Alaska Medicaid provided updates on service authorization processing improvements, with faster turnaround times as HMS clears their backlog, and clarified contact emails for different authorization needs. The policy also addresses claims attachment procedures, travel authorization processes, and general billing inquiries.
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What to do
immediately · 3 steps
01Update contact information to use AKserviceauthorizations@gainwelltechnologies.com for service authorization inquiries and AKSAEscalations@gainwelltechnologies.com only for escalations.
02For claims attachments, submit the same day or next day after electronic claim submission.
03Request printable voucher templates by emailing AKtravelvoucher@gainwelltechnologies.com with contact information and provider ID.
Original notice
August 2024 Town Hall FAQ
extranet-sp.dhss.alaska.gov · Always check the source before changing claims.