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April 2026 Town Hall FAQ
Act
immediately
Effective date
Apr 15, 2026
Identified
Jun 21, 2026
Summary
Alaska Medicaid has updated multiple operational procedures including enrollment processes, travel request handling, claims processing for reduced services, and contact information for various departments. Key changes include new email contacts for enrollment issues, clarifications on travel request processing timelines, and appeals processes for denied claims with modifier 52.
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What to do
immediately · 3 steps
01Update contact lists with new Alaska Medicaid email addresses for enrollment (AK-EPS@gainwelltechnologies.com), travel issues (doh.hcs.operations.info@alaska.gov), and department-specific DSM addresses provided.
02For claims with modifier 52 that are denied, submit first level appeals with medical records to support the modifier use.
03Ensure provider contact information is current using the Point of Contact update form to receive timely notifications.
Codes mentioned
52
Original notice
April 2026 Town Hall FAQ
extranet-sp.dhss.alaska.gov · Always check the source before changing claims.
Related changes
See all Alaska Medicaid changes →April 2024 Town Hall PresentationMediumNo effective date · Program UpdateMay 2024 Town Hall PresentationMediumNo effective date · Program UpdateJuly 2024 Town Hall PresentationHighEffective Jul 15, 2024 · Program UpdateAugust 2024 Town Hall FAQMediumEffective Aug 21, 2024 · Program UpdateBrowse every Alaska Medicaid change in the policy list