MedicaidAdministrativeMedium impact
April 2026 Town Hall FAQ
Alaska Medicaid·AK·Program Update
Effective date
Apr 15, 2026
We identified it
Jun 21, 2026
Summary
Alaska Medicaid has updated multiple operational procedures including enrollment processes, travel request handling, claims processing for reduced services, and contact information for various departments. Key changes include new email contacts for enrollment issues, clarifications on travel request processing timelines, and appeals processes for denied claims with modifier 52.
Action Required
Immediately: Update contact lists with new Alaska Medicaid email addresses for enrollment (AK-EPS@gainwelltechnologies.com), travel issues (doh.hcs.operations.info@alaska.gov), and department-specific DSM addresses provided. For claims with modifier 52 that are denied, submit first level appeals with medical records to support the modifier use. Ensure provider contact information is current using the Point of Contact update form to receive timely notifications.