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September 2024 Town Hall FAQ
Act
immediately
Effective date
Sep 18, 2024
Identified
Jun 21, 2026
Summary
Alaska Medicaid released updated guidance on travel authorizations, claims processing, provider enrollment, and billing procedures. Key updates include new contact information for urgent eligibility issues and claims escalations, clarification on secondary claims processing, and updated EDI/EFT requirements for the transition from Optum.
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What to do
immediately · 4 steps
01Update contact lists with new escalation contacts - AKSAEscalations@gainwelltechnologies.com for travel issues, sherri.larue@gainwelltechnologies.com for claims issues, and marisa.kessakorn@alaska.gov for urgent eligibility problems.
02For secondary claims incorrectly processed as primary, submit adjustment forms with EOB rather than appeals.
03Verify EDI setup uses payer ID 77200 (not MCDAK) and update if transitioning from Optum.
04Send TPL termination information to DMATPL@alaska.gov.
Original notice
September 2024 Town Hall FAQ
extranet-sp.dhss.alaska.gov · Always check the source before changing claims.