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UnitedHealthcareMedicare Advantage · Administrative · Program and health plan updates · AR, IA, KS, MN, MO, NE, ND, OK, SD, WI, IN, KY, MI, NC, OH, WV · Family Medicine, Internal Medicine, General Practice +9 moreHigh impact

New DME process for select members in multiple states

Act
by Apr 1, 2026
Effective date
Apr 1, 2026
Identified
Jan 12, 2026

Summary

Beginning April 1, 2026, Synapse Health will manage durable medical equipment (DME) ordering and fulfillment for UnitedHealthcare Medicare Advantage plans in multiple states. DME prescribers must use Synapse Health's e-prescribing portal, and DME providers must join the Synapse Health network to continue serving these members.

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What to do

by Apr 1, 2026 · 3 steps
01Providers prescribing DME must transition to using the Synapse Health e-prescribing portal instead of current DME ordering processes.
02Contact Synapse Health for training and setup.
03DME suppliers must join the Synapse Health network by emailing JoinOurNetwork@synapsehealth.com.
If missed: Failure to transition will disrupt DME services for affected Medicare Advantage members.

Original notice

New DME process for select members in multiple states
uhcprovider.com · Always check the source before changing claims.
View original ↗

Related changes

See all UnitedHealthcare changes →
Medicare: New DME process for select members in multiple statesHighEffective Sep 1, 2026 · Network NewsNew DME process for select members in multiple statesMediumEffective Jun 1, 2026 · Network NewsNew DME process for select members in multiple statesHighEffective Aug 1, 2026 · Network NewsMedicare in AL, AR & SC: New DME process for select membersHighEffective Aug 1, 2026 · Network NewsBrowse every UnitedHealthcare change in the policy list

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