New DME process for select members in multiple states
AI Summary
Beginning April 1, 2026, Synapse Health will manage durable medical equipment (DME) ordering and fulfillment for UnitedHealthcare Medicare Advantage plans in multiple states. DME prescribers must use Synapse Health's e-prescribing portal, and DME providers must join the Synapse Health network to continue serving these members.
Action Required
By April 1, 2026: Providers prescribing DME must transition to using the Synapse Health e-prescribing portal instead of current DME ordering processes. Contact Synapse Health for training and setup. DME suppliers must join the Synapse Health network by emailing JoinOurNetwork@synapsehealth.com. Failure to transition will disrupt DME services for affected Medicare Advantage members.
Plan Types
Medicare Advantage
States
AR, IA, KS, MN, MO, NE, ND, OK, SD, WI, IN, KY, MI, NC, OH, WV
Specialties
family-medicine, internal-medicine, general-practice, pediatrics, geriatrics, ortho, cardiology, pulmonology, endocrinology, wound-care, sleep-medicine, pm-r