New DME process for select members in multiple states
UnitedHealthcare·AR, IA, KS, MN, MO, NE, ND, OK, SD, WI, IN, KY, MI, NC, OH, WV · Family Medicine, Internal Medicine, General Practice +6 more·Network News
Effective date
Jun 1, 2026
We identified it
Jun 13, 2026
Days to comply
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Summary
Starting June 1, 2026, Synapse Health will manage DME ordering and fulfillment for UnitedHealthcare Medicare Advantage plans in multiple states. DME prescribers must use the Synapse Health e-prescribing portal, and DME providers must join the Synapse Health network to continue providing services.
Action Required
Action needed
By June 1, 2026: Providers prescribing DME must register for and begin using the Synapse Health e-prescribing portal for affected Medicare Advantage members. Contact Synapse Health at 888-336-9363 for training and portal access. Billing team should verify member plan eligibility and affected states before processing DME orders to ensure proper fulfillment channels.