UnitedHealthcareHigh ImpactAdministrative

Medicare in AL, AR & SC: New DME process for select members

Published June 3, 2026Effective August 1, 2026

AI Summary

Beginning August 1, 2026, Synapse Health will manage DME ordering and fulfillment for Dual Special Needs Plans (D-SNP) and Chronic Special Needs Plans (C-SNP) in Alabama, Arkansas, and South Carolina. DME prescribers must use the Synapse Health e-prescribing portal, and DME providers must join the Synapse Health network to continue providing standard DME services.

Action Required

Before August 1, 2026: DME prescribers must register for and begin using the Synapse Health e-prescribing portal for all DME orders. Contact Synapse Health for training at 888-336-9363 or schedule training on their website. DME providers must join the Synapse Health network by emailing JoinOurNetwork@synapsehealth.com. Failure to use proper ordering system may result in DME order delays or denials.

Plan Types

Medicare Advantage

States

AL, AR, SC

Specialties

family-medicine, internal-medicine, general-practice, pediatrics, geriatrics, ortho, pm-r, pulmonology, endocrinology, wound-care, sleep-medicine, all-specialties