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20-534 Get Ready for the 2020 Provider Appointment Availability and After-Hours Access Surveys
Effective date
Aug 1, 2020
Identified
Jun 20, 2026
Summary
Health Net will conduct provider appointment availability and after-hours access surveys from August through December 2020. Providers must respond within 5 business days and demonstrate compliance with specific appointment scheduling standards, including urgent care within 48 hours for PCPs and 96 hours for specialists.
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What to do
Action · 4 steps
01Before August 2020: All providers must verify their offices meet appointment availability standards by calling to test phone systems.
02Ensure urgent care appointments can be scheduled within 48 hours for PCPs and 96 hours for specialists.
03Respond to DMHC surveys within 5 business days when received via email, fax, or phone.
04Document any walk-in or same-day appointment availability.
If missed: Failure to respond may result in corrective action plans or impact network participation.
Original notice
20-534 Get Ready for the 2020 Provider Appointment Availability and After-Hours Access Surveys
providerlibrary.healthnetcalifornia.com · Always check the source before changing claims.
Related changes
See all Health Net changes →26-922 Prepare for 2026 Provider Access SurveysHighEffective Aug 1, 2026 · Prior Authorization20-535 Get Ready for the 2020 Provider Appointment Availability and After-Hours Access SurveysMediumEffective Aug 1, 2020 · Provider News20-629 Get Ready for the 2020 Provider Appointment Availability and After Hours Access SurveysMediumEffective Aug 1, 2020 · Prior Authorization20-630 Get Ready for the 2020 Provider Appointment Availability and After Hours Access SurveysMediumEffective Aug 1, 2020 · Provider NewsBrowse every Health Net change in the policy list