CommercialAdministrativeMedium impact
20-534 Get Ready for the 2020 Provider Appointment Availability and After-Hours Access Surveys
Health Net·CA·Provider News
Effective date
Aug 1, 2020
We identified it
Jun 20, 2026
Summary
Health Net will conduct provider appointment availability and after-hours access surveys from August through December 2020. Providers must respond within 5 business days and demonstrate compliance with specific appointment scheduling standards, including urgent care within 48 hours for PCPs and 96 hours for specialists.
Action Required
Before August 2020: All providers must verify their offices meet appointment availability standards by calling to test phone systems. Ensure urgent care appointments can be scheduled within 48 hours for PCPs and 96 hours for specialists. Respond to DMHC surveys within 5 business days when received via email, fax, or phone. Document any walk-in or same-day appointment availability. Failure to respond may result in corrective action plans or impact network participation.