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20-535 Get Ready for the 2020 Provider Appointment Availability and After-Hours Access Surveys
Effective date
Aug 1, 2020
Identified
Jun 20, 2026
Summary
Health Net is conducting provider appointment availability and after-hours access surveys from August through December 2020 to ensure compliance with access standards. Providers must respond within 5 business days or face corrective action plans and potential network participation impacts.
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What to do
Action · 4 steps
01By August 2020: All providers must respond to Health Net appointment availability surveys within 5 business days of receipt.
02Verify your office meets access standards: urgent PCP appointments within 48 hours, non-urgent PCP appointments within 10 business days, specialty appointments within 15 business days, and after-hours physician availability within 30 minutes.
03Non-response may result in corrective action plans and impact network participation.
04Contact DMHC_AccessIP@healthnet.com with questions.
Original notice
20-535 Get Ready for the 2020 Provider Appointment Availability and After-Hours Access Surveys
providerlibrary.healthnetcalifornia.com · Always check the source before changing claims.
Related changes
See all Health Net changes →26-922 Prepare for 2026 Provider Access SurveysHighEffective Aug 1, 2026 · Prior Authorization26-924 Prepare for 2026 Provider Access SurveysHighEffective Aug 1, 2026 · Prior Authorization26-923 Prepare for 2026 Provider Access SurveysHighEffective Aug 1, 2026 · Prior Authorization20-534 Get Ready for the 2020 Provider Appointment Availability and After-Hours Access SurveysMediumEffective Aug 1, 2020 · Provider NewsBrowse every Health Net change in the policy list