CommercialAdministrativeMedium impact
20-535 Get Ready for the 2020 Provider Appointment Availability and After-Hours Access Surveys
Health Net·CA·Provider News
Effective date
Aug 1, 2020
We identified it
Jun 20, 2026
Summary
Health Net is conducting provider appointment availability and after-hours access surveys from August through December 2020 to ensure compliance with access standards. Providers must respond within 5 business days or face corrective action plans and potential network participation impacts.
Action Required
By August 2020: All providers must respond to Health Net appointment availability surveys within 5 business days of receipt. Verify your office meets access standards: urgent PCP appointments within 48 hours, non-urgent PCP appointments within 10 business days, specialty appointments within 15 business days, and after-hours physician availability within 30 minutes. Non-response may result in corrective action plans and impact network participation. Contact DMHC_AccessIP@healthnet.com with questions.