MedicaidAdministrativeMedium impact
20-629 Get Ready for the 2020 Provider Appointment Availability and After Hours Access Surveys
Health Net·CA·Prior Authorization
Effective date
Aug 1, 2020
We identified it
Jun 20, 2026
Summary
CalViva Health will conduct provider appointment availability and after-hours access surveys from August through December 2020 to ensure compliance with regulatory access standards. Providers must respond to surveys within 5 business days or face potential corrective action plans and network participation impacts.
Action Required
August-December 2020: All providers must respond to appointment availability surveys within 5 business days when received via email, fax, or phone. Verify your practice meets access standards: urgent PCP appointments within 48 hours, non-urgent PCP appointments within 10 business days, specialty appointments within 15 business days, after-hours physician availability within 30 minutes. Front desk staff should test phone systems to ensure compliance. Failure to respond may result in corrective action plans or network participation issues.