CommercialAdministrativeMedium impact
20-630 Get Ready for the 2020 Provider Appointment Availability and After Hours Access Surveys
Health Net·CA·Provider News
Effective date
Aug 1, 2020
We identified it
Jun 20, 2026
Summary
Health Net is conducting provider appointment availability and after-hours access surveys from August through December 2020. Providers must respond within 5 business days to demonstrate compliance with appointment scheduling standards or face potential corrective action plans and network participation impacts.
Action Required
August-December 2020: All providers must respond to Health Net appointment availability surveys within 5 business days of receiving email/fax invitation. Verify office meets appointment standards: urgent care within 48 hours for PCP, 96 hours for specialists; non-urgent within 10 business days for PCP, 15 for specialists. Ensure after-hours physician availability within 30 minutes. Contact DMHC_AccessIP@healthnet.com with questions. Failure to respond may result in corrective action plans and impact network participation.