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CignaCommercial · Administrative · Medical Policy · Oncology, Cardiology, EndocrinologyLow impact

Cigna Healthcare introduces Health Sense® to connect health guidance, benefits and support

Effective date
Not stated in the notice
Identified
Nov 7, 2026

Previous versions

Summary

Published October 6, 2026: Cigna Healthcare announced Health Sense, a connected patient experience and clinical support model built on existing myCigna, customer service, care management and clinical support services. Cigna says it will begin rolling out Health Sense in the first quarter of 2027, initially supporting oncology and cardiometabolic health needs, and that it does not diagnose, prescribe, modify treatment or replace the treating provider. The content does not describe any new billing, coding, prior authorization or claims requirement for practices.

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What to do

Action · 3 steps
01Billing team: No claim-level change is described, so no charge entry, modifier, diagnosis or documentation update is required from this announcement.
02Front desk staff and providers in oncology and cardiometabolic practices may be told that Cigna patients will begin receiving Health Sense outreach starting in the first quarter of 2027, so patients who ask about it can be directed to their treating clinician.
03Watch for the payer's next notice with any operational or billing details.

Original notice

Cigna Healthcare introduces Health Sense® to connect health guidance, benefits and support
providernewsroom.com · Always check the source before changing claims.
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