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CignaMedicare Advantage · Administrative · CoverageHigh impact

Change Healthcare – latest updates

Act
immediately
Effective date
Not stated in the notice
Identified
Jun 19, 2026

Summary

Change Healthcare is reconnecting with Cigna Medicare Advantage for electronic transactions after their February cyberattack. Eligibility checks and claim status requests are now working, but ERAs require providers to contact Zelis before reconnecting. Claim submissions (837s) will be restored over the next month.

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What to do

immediately · 4 steps
01For eligibility checks (270/271s) and claim status requests (276/277s), providers can reconnect with Change Healthcare for Cigna Medicare Advantage.
02Before reconnecting for ERAs, contact Zelis at 855.496.1571 first.
03For historical ERAs prior to March 2024, contact Cigna Medicare Advantage Provider Service at 800.230.6138.
04Prepare for claim submission (837) restoration over the next month.

Original notice

Change Healthcare – latest updates
providernewsroom.com · Always check the source before changing claims.
View original ↗

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Change HealthcareHighEffective Feb 21, 2024 · CoverageChange Healthcare – latest updatesHighEffective Jul 15, 2025 · CoverageBrowse every Cigna change in the policy list

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