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Medicare AdvantageAdministrativeHigh impact

Change Healthcare – latest updates

Cigna·Coverage
Effective date
Not stated
We identified it
Jun 19, 2026
Days to comply
—

Summary

Change Healthcare is reconnecting with Cigna Medicare Advantage for electronic transactions after their February cyberattack. Eligibility checks and claim status requests are now working, but ERAs require providers to contact Zelis before reconnecting. Claim submissions (837s) will be restored over the next month.

Action Required

Action needed
Immediately: For eligibility checks (270/271s) and claim status requests (276/277s), providers can reconnect with Change Healthcare for Cigna Medicare Advantage. Before reconnecting for ERAs, contact Zelis at 855.496.1571 first. For historical ERAs prior to March 2024, contact Cigna Medicare Advantage Provider Service at 800.230.6138. Prepare for claim submission (837) restoration over the next month.

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