CommercialAdministrativeHigh impact
Change Healthcare
Cigna·Coverage
Effective date
Feb 21, 2024
We identified it
Jun 19, 2026
Summary
Change Healthcare experienced a cybersecurity incident on February 21, 2024, disrupting electronic claim submissions, eligibility verification, and other administrative services. Cigna Healthcare has severed connections with Change Healthcare and is directing providers to use alternative digital trading partners for claims submission and their online portals for eligibility verification.
Action Required
Immediately: Stop using Change Healthcare for all transactions with Cigna Healthcare. Switch to alternative digital trading partners for electronic claim submissions. Use CignaforHCP.com for commercial and Arizona Medicare Advantage eligibility verification, or HSConnect Provider Portal for other Medicare Advantage plans. For paper claims, submit to standard Cigna claims addresses. Note that Medicare Advantage EFT and paper check payments are delayed - monitor CignaforHCP.com for payment reconciliation.