CommercialAdministrativeHigh impact
Change Healthcare – latest updates
Cigna·Coverage
Effective date
Jul 15, 2025
We identified it
Jun 18, 2026
Summary
Cigna Healthcare has successfully reconnected with Change Healthcare for electronic claim submissions (837 transactions) as of July 15, 2025, for Commercial and Individual Family Plans. All major electronic services including ERAs, eligibility verification, and claim status inquiries are now restored after the February 2024 cyber incident.
Action Required
Immediately: Billing teams can resume submitting electronic claims (837 transactions) to Cigna Healthcare through Change Healthcare for Commercial and Individual Family Plans. If you switched to alternative clearinghouses during the outage, you may continue using them or re-enroll with Change Healthcare if desired. No action required if already using alternative vendors successfully.