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CignaCommercial · Administrative · CoverageHigh impact

Change Healthcare – latest updates

Act
immediately
Effective date
Jul 15, 2025
Identified
Jun 18, 2026

Summary

Cigna Healthcare has successfully reconnected with Change Healthcare for electronic claim submissions (837 transactions) as of July 15, 2025, for Commercial and Individual Family Plans. All major electronic services including ERAs, eligibility verification, and claim status inquiries are now restored after the February 2024 cyber incident.

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What to do

immediately · 3 steps
01Billing teams can resume submitting electronic claims (837 transactions) to Cigna Healthcare through Change Healthcare for Commercial and Individual Family Plans.
02If you switched to alternative clearinghouses during the outage, you may continue using them or re-enroll with Change Healthcare if desired.
03No action required if already using alternative vendors successfully.

Original notice

Change Healthcare – latest updates
providernewsroom.com · Always check the source before changing claims.
View original ↗

Related changes

See all Cigna changes →
Change HealthcareHighEffective Feb 21, 2024 · CoverageChange Healthcare – latest updatesHighNo effective date · CoverageBrowse every Cigna change in the policy list

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