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Cigna Healthcare medical Individual & Family Plans to be discontinued, effective January 1, 2027
Effective date
Jan 1, 2027
Identified
Jul 31, 2026
Summary
Cigna Healthcare is discontinuing all medical Individual & Family Plans (IFPs) effective January 1, 2027. Affected patients currently enrolled in these plans will lose coverage on December 31, 2026 and must select new coverage for 2027. Claims submitted within the required filing timeframe for services incurred during active coverage will still be processed.
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What to do
Action · 8 steps
01REQUIREMENTS:
By December 31, 2026: Billing team must identify all patients with active Cigna Healthcare medical IFPs (identifiable via 'Cigna Connect' plan designation on ID cards) and ensure coverage ends on this date in billing system.
02Coordinate with front desk staff to alert patients to select new coverage during open enrollment.
03Immediate (upon receipt of this notice): Update billing system to flag Cigna medical IFP claims with a coverage end date of December 31, 2026.
04Ensure claims for services incurred after this date from these former patients are routed to patient responsibility or new coverage verification.
05Ongoing through December 31, 2026: Continue processing all claims with proper service dates within the active coverage period.
06After January 1, 2027, reject or deny any claims for Cigna medical IFP patients without verification of alternative coverage.
07Who: Billing team (system updates), Front desk staff (patient communication), Providers (awareness of coverage transitions)
Where: Billing system, patient records, encounter documentation
Consequences: Claims for services after December 31, 2026 without alternative coverage verification will be denied and patient liable.
08Improper handling may result in accounts receivable issues.
Original notice
Cigna Healthcare medical Individual & Family Plans to be discontinued, effective January 1, 2027
providernewsroom.com · Always check the source before changing claims.