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CignaCommercial · Prior Auth · Prior AuthorizationMedium impact

Cigna Healthcare Announces Actions to Accelerate Access to Care and Improve Patient and Physician Experience

Effective date
Not stated in the notice
Identified
Jun 18, 2026

Summary

Cigna Healthcare announced improvements to their prior authorization process, including expanded digital communication options through provider portals and EMRs to help physicians submit complete authorization requests more efficiently. This aims to reduce delays caused by incomplete initial submissions and improve turnaround times.

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What to do

Action · 2 steps
01Monitor for upcoming detailed communications from Cigna Healthcare in the coming weeks and months regarding specific process changes to their prior authorization system.
02Prepare to utilize expanded digital submission options through Cigna's provider portal or EMR integration when available.

Original notice

Cigna Healthcare Announces Actions to Accelerate Access to Care and Improve Patient and Physician Experience
providernewsroom.com · Always check the source before changing claims.
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Related changes

See all Cigna changes →
Improving the health care experience for providers and patientsHighNo effective date · GeneralSimplifying and reducing prior authorization with industry peersHighEffective Dec 31, 2026 · Prior AuthorizationBrowse every Cigna change in the policy list

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