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Improving the health care experience for providers and patients
Act
immediately
Effective date
Not stated in the notice
Identified
May 27, 2026
Summary
Cigna Healthcare removed prior authorization requirements for 345 tests, procedures, and services (15% decrease) and enhanced their provider web portal to allow online PA submission, status checking, and documentation upload. They also expanded post-care claims advocacy support for complex situations.
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What to do
immediately · 4 steps
01Billing team should access the enhanced Cigna Healthcare provider web portal to utilize new online prior authorization submission features.
02Update workflows to use online PA status checking and documentation upload capabilities.
03Contact the new post-care claims advocacy team (available for 155,000+ customers) for assistance with challenging PA decisions or high-cost claims.
04Review current PA requirements as 345 services no longer require authorization.
Original notice
Improving the health care experience for providers and patients
providernewsroom.com · Always check the source before changing claims.
Related changes
See all Cigna changes →Cigna Healthcare Announces Actions to Accelerate Access to Care and Improve Patient and Physician ExperienceMediumNo effective date · Prior AuthorizationSimplifying and reducing prior authorization with industry peersHighEffective Dec 31, 2026 · Prior AuthorizationBrowse every Cigna change in the policy list