CommercialAdministrativeMedium impact
Introducing new precertification check and dashboard features on CignaforHCP.com
Cigna·Prior Authorization
Effective date
Oct 15, 2025
We identified it
Jun 18, 2026
Summary
Cigna launched new precertification features on CignaforHCP.com portal allowing providers to check prior auth requirements in real-time, view request statuses in a dashboard, and submit appeals online. The precertification check tool eliminates manual searches and provides instant determinations with downloadable documentation.
Action Required
By October 15, 2025: Billing team and providers should access the new precertification features on CignaforHCP.com portal. Ensure staff have 'Patient Search (Precertification & Benefits)' entitlement to use the real-time precertification check tool, new dashboard to track request statuses, and online appeal functionality. Train staff to use these tools to streamline prior authorization workflows and reduce administrative burden.