CommercialPrior AuthHigh impact
Submit precertification requests online – now available on CignaforHCP.com
Cigna·Prior Authorization
Effective date
Dec 8, 2025
We identified it
Jun 18, 2026
Summary
Cigna Healthcare has launched an enhanced online precertification portal on CignaforHCP.com where providers can now submit, draft, save, and upload documentation for prior authorization requests directly online. This streamlines the precertification process by eliminating the need for phone, fax, and manual submissions.
Action Required
Immediately: All staff should begin using the CignaforHCP.com portal for Cigna precertification requests instead of phone or fax. Train billing team and providers on the new online submission process, including how to draft, save, and submit requests with supporting documentation. Access the reference guide under Resources > Medical Education and Training > Online precertification reference guide. Contact Provider Services at 800.882.4462 for technical assistance.