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CignaCommercial · Prior Auth · Prior AuthorizationHigh impact

Submit precertification requests online – now available on CignaforHCP.com

Act
immediately
Effective date
Dec 8, 2025
Identified
Jun 18, 2026

Summary

Cigna Healthcare has launched an enhanced online precertification portal on CignaforHCP.com where providers can now submit, draft, save, and upload documentation for prior authorization requests directly online. This streamlines the precertification process by eliminating the need for phone, fax, and manual submissions.

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What to do

immediately · 4 steps
01All staff should begin using the CignaforHCP.com portal for Cigna precertification requests instead of phone or fax.
02Train billing team and providers on the new online submission process, including how to draft, save, and submit requests with supporting documentation.
03Access the reference guide under Resources > Medical Education and Training > Online precertification reference guide.
04Contact Provider Services at 800.882.4462 for technical assistance.

Original notice

Submit precertification requests online – now available on CignaforHCP.com
providernewsroom.com · Always check the source before changing claims.
View original ↗

Related changes

See all Cigna changes →
Introducing new precertification check and dashboard features on CignaforHCP.comMediumEffective Oct 15, 2025 · Prior AuthorizationBrowse every Cigna change in the policy list

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