MedicaidAdministrativeMedium impact
August Town Hall FAQ
Alaska Medicaid·AK · Psychiatry·Program Update
We identified it
Sep 4, 2026
Summary
Alaska Medicaid released clarifications on provider enrollment, claims billing, and administrative procedures through an August 19, 2026 Town Hall FAQ. Key updates include: (1) enrollment forms accept digital or manual signatures; (2) multiple provider updates should be submitted one email per Provider ID; (3) dual-eligible patients with Medicare non-coverage can be billed directly with proof of non-coverage; (4) behavioral health providers can request specific claims via DBH email; (5) tribal billing manual feedback deadline is mid-September 2026 for October updates; (6) inactive Organization Administrator accounts require a Change Request form to reactivate.
Action Required
REQUIREMENTS:
- By mid-September 2026: Behavioral health and clinic leadership should review the updated Tribal Provider Manual and submit any feedback to doh.hcs.operations.info@alaska.gov with subject line "(specific manual name) Billing Manual Comments" to be included in the October update.
- Immediately: Billing team must update enrollment submission procedures: (1) clarify that both digital and manual signatures are acceptable on all enrollment forms; (2) implement practice to send one email per Provider ID when submitting multiple updates or affiliation changes; (3) train staff that provider enrollment responses will come via email in consistent format, not through DSM portal.
- Immediately: Claims team must update procedures for dual-eligible beneficiaries: when Medicare does not cover a service, bill Alaska Medicaid directly and attach proof of non-coverage in lieu of EOB explanation. Coordinate with providers on TPL bypass documentation.
- Ongoing: Behavioral health providers with Optum portal access should contact doh.dbh.mpassunit@alaska.gov (include "[CLAIMS]" in subject line) when unable to locate specific claims or Remittance Advices without claim numbers rather than attempting manual searches.
- As needed: When Organization Administrator accounts become inactive, complete and submit Organization Administrator Change Request form to reactivate access.
- Inform all authorized representatives using DocuSign: for two-signer forms, representatives can initiate but authorized signers remain responsible for accuracy, signatures, and submission.