← Back to list
DSS Important Message - Multi-Factor Authentication (MFA) Is Mandated Effective August 1, 2026, Open Office Hours for Multi-Factor Authentication/Security Questions
Act
by Aug 1, 2026
Effective date
Aug 1, 2026
Identified
Aug 29, 2026
Summary
Connecticut Medical Assistance Program (CMAP) is mandating Multi-Factor Authentication (MFA) for all providers, trading partners, and drug labelers accessing the secure web portal effective August 1, 2026. All Master Users and Clerks must enroll in MFA using either an authenticator app or email verification by this date. Additionally, security question structure has been updated to require two structured drop-down questions instead of free-form questions, effective May 13, 2026.
Get alerts when payers change rules like this one
We check Connecticut Medicaid (HUSKY Health) and other payers every day and email you when a change matches your specialty and state.
Get Connecticut Medicaid (HUSKY Health) alertsPolicy Monitoring is free. No card required.
What to do
by Aug 1, 2026 · 10 steps
01All Master Users and Clerk staff must complete MFA enrollment on the CMAP secure web portal.
02Choose one or both enrollment methods.
03Authenticator App (Microsoft Authenticator, Google Authenticator, or Authy) downloaded to a mobile device and scan QR code.
04Email Verification using registered email address.
05Billing team should.
06Identify all staff with portal access.
07Ensure each person enrolls before the August 1 deadline.
08Test both login and password reset workflows with MFA enabled to verify no disruption to claims submission or eligibility checks.
09Contact the Provider Assistance Center at 1-800-842-8440 (Mon-Fri, 8am-5pm) if enrollment fails or to reset MFA.
10Recommended: Attend one of the scheduled open office hours (August 26 - September 11, 2026) for technical support and troubleshooting.
If missed: Failure to enroll will prevent portal access effective August 1, 2026, blocking claims submission and eligibility verification.
Original notice
DSS Important Message - Multi-Factor Authentication (MFA) Is Mandated Effective August 1, 2026, Open Office Hours for Multi-Factor Authentication/Security Questions
ctdssmap.com · Always check the source before changing claims.
Related changes
See all Connecticut Medicaid (HUSKY Health) changes →Recent Security Update Reminder – Security Question Updates, Notifications and Multi-Factor Authentication Enrollment for Master Users and ClerksMediumEffective May 13, 2026 · Provider BulletinDSS Important Message - Multi-Factor Authentication (MFA) Is Mandated Effective August 1, 2026, Open Office Hours for Multi-Factor Authentication /Security QuestionsMediumEffective Aug 1, 2026 · Provider BulletinDSS Important Message - Multi-Factor Authentication (MFA) Is Mandated Effective August 1, 2026, Open Office Hours for Multi-Factor Authentication/Security QuestionsHighEffective Aug 1, 2026 · Provider BulletinMulti-Factor Authentication (MFA) Is Mandated Effective August 1, 2026, Open Office Hours for Multi-Factor Authentication/Security QuestionsMediumEffective Aug 1, 2026 · Provider BulletinBrowse every Connecticut Medicaid (HUSKY Health) change in the policy list