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Multi-Factor Authentication (MFA) Is Mandated Effective August 1, 2026, Open Office Hours for Multi-Factor Authentication/Security Questions
Act
by Aug 1, 2026
Effective date
Aug 1, 2026
Identified
Aug 25, 2026
Summary
Connecticut Medical Assistance Program (CMAP) is mandating Multi-Factor Authentication (MFA) enrollment for all providers, trading partners, and drug labelers accessing the secure web portal effective August 1, 2026. All Master Users and Clerks must enroll using either an Authenticator App or Email Verification method. Additionally, security question structure has been updated to use a structured drop-down format, and password requirements have been enhanced.
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What to do
by Aug 1, 2026 · 5 steps
01All billing team members with Master User or Clerk access to the Connecticut Medical Assistance Program secure web portal must complete MFA enrollment.
02ACTION STEPS: (1) Identify all staff with portal access (Master Users and Clerks); (2) Ensure each user enrolls in MFA using either Authenticator App (Microsoft Authenticator, Google Authenticator, or Authy) downloaded to their mobile device OR Email Verification through their registered email address; (3) Update and verify current email addresses in Account Maintenance if needed; (4) Test MFA login functionality before August 1 deadline; (5) Update two (2) security questions using the new structured drop-down format in Account Maintenance; (6) Document MFA enrollment completion for compliance verification.
03CONSEQUENCES: After August 1, 2026, users without MFA enrollment will be unable to log into the portal, change/reset passwords, or update electronic fund transfer (EFT) information, disrupting claims submission and account management.
04Optional: Schedule staff to attend free office hours (August 18-31, 2026) for technical assistance.
05Contact Provider Assistance Center at 1-800-842-8440 (Mon-Fri, 8am-5pm) if MFA reset is needed.
Original notice
Multi-Factor Authentication (MFA) Is Mandated Effective August 1, 2026, Open Office Hours for Multi-Factor Authentication/Security Questions
ctdssmap.com · Always check the source before changing claims.
Related changes
See all Connecticut Medicaid (HUSKY Health) changes →Recent Security Update Reminder – Security Question Updates, Notifications and Multi-Factor Authentication Enrollment for Master Users and ClerksMediumEffective May 13, 2026 · Provider BulletinDSS Important Message - Multi-Factor Authentication (MFA) Is Mandated Effective August 1, 2026, Open Office Hours for Multi-Factor Authentication /Security QuestionsMediumEffective Aug 1, 2026 · Provider BulletinDSS Important Message - Multi-Factor Authentication (MFA) Is Mandated Effective August 1, 2026, Open Office Hours for Multi-Factor Authentication/Security QuestionsHighEffective Aug 1, 2026 · Provider BulletinDSS Important Message - Multi-Factor Authentication (MFA) Is Mandated Effective August 1, 2026, Open Office Hours for Multi-Factor Authentication/Security QuestionsMediumEffective Aug 1, 2026 · Provider BulletinBrowse every Connecticut Medicaid (HUSKY Health) change in the policy list