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MTM Health To Provide Medical Transportation for Medicaid Members
Act
by Sep 1, 2026
Effective date
Oct 1, 2026
Identified
Jun 27, 2026
Summary
Effective October 1, 2026, MTM Health will replace Modivcare as the sole nonemergency medical transportation provider for Medicaid members. Eligible patients must contact MTM Health to request transportation services going forward, though recurring trips and pre-scheduled trips after Oct 1 will automatically transfer. The billing team should expect a transition in how transportation benefit claims are processed and routed.
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What to do
by Sep 1, 2026 · 6 steps
01Billing team must update internal records and documentation to reflect MTM Health as the new nonemergency medical transportation vendor for Medicaid members, replacing Modivcare.
02Front desk and patient support staff should be trained to direct eligible Medicaid patients to contact MTM Health directly at 877-831-3148, via their website, or through the MTM Link mobile app (Apple Store/Google Play) for transportation requests.
03Update patient education materials and intake forms to reference MTM Health.
04Establish new processes for claims submission and verification with MTM Health if applicable.
05Notify all clinical staff of the vendor change.
06Monitor for any billing system updates or connectivity requirements from MTM Health and implement before October 1, 2026 to ensure seamless claims processing.
Original notice
MTM Health To Provide Medical Transportation for Medicaid Members
bcbsil.com · Always check the source before changing claims.