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SC Medicaid - SCDHHSMedicaid · Administrative · Claims & Billing · SCMedium impact

November 2026 Provider Payment Schedule and Provider Service Center Holiday Hours

Effective date
Not stated in the notice
Identified
Nov 3, 2026

Summary

South Carolina Healthy Connections Medicaid has adjusted claims submission deadlines and payment processing dates for November 2026 due to Veterans Day and Thanksgiving holidays. The practice must submit claims by Friday, November 6 at 5 p.m. for the November 13 payment date, and by Friday, November 20 at 5 p.m. for the November 27 payment date. The Provider Service Center will be closed on November 11 and November 26–27.

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What to do

Action · 6 steps
01REQUIREMENTS: By Friday, November 6, 2026 at 5 p.m.: Ensure the billing team submits all claims intended for the Friday, November 13, 2026 payment date on or before this deadline (accelerated from the normal weekly deadline due to Veterans Day observance).
02By Friday, November 20, 2026 at 5 p.m.: Ensure the billing team submits all claims intended for the Friday, November 27, 2026 payment date on or before this deadline (accelerated from the normal weekly deadline due to Thanksgiving observance).
03Update the practice's internal claims submission calendar to reflect both early cutoff dates.
04Notify billing staff of the adjusted deadlines in charge entry and claims submission workflows.
05Plan any Provider Service Center inquiries before the closures on November 11 (Veterans Day) and November 26–27 (Thanksgiving); contact the PSC at (888) 289-0709 during regular hours (7:30 a.m.–5 p.m. Monday–Thursday, 8:30 a.m.–5 p.m. Friday) on available dates.
06Claims submitted after the stated deadlines will miss the corresponding payment date and will be processed in the next cycle.

Original notice

November 2026 Provider Payment Schedule and Provider Service Center Holiday Hours
scdhhs.gov · Always check the source before changing claims.
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