Summary
Ambetter of Alabama is transitioning from PaySpan to Zelis (ZAPP) for claims and non-claims payments during December 2026 through early 2027. The practice must enroll in a Zelis payment method now to avoid disruption; if no enrollment occurs, payments will default to paper checks via USPS.
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What to do
Action · 5 steps
01During December 2026 through early 2027: Billing team must confirm the practice is enrolled in a Zelis payment method (ZAPP Edge, Virtual Card, or free ePayment Center) before the transition begins.
02If not yet enrolled, contact Zelis Client Services at 877-828-8770 or 855-496-1571 (ZAPP Edge/VCC) or visit centeneclaimspayment.epayment.center/Registration (ePayment Center) to select a preferred electronic payment method.
03If enrollment is not completed, Ambetter of Alabama payments will default to paper check delivery via USPS.
04For non-claims payments, complete additional registration at CenteneAlternativePayments.epayment.center when instructed closer to the transition.
05Tell accounting and finance staff about the new payment platform and any changes to remittance delivery so they can reconcile payments correctly under the new system.
Original notice
Payspan Migration to Zelis (ZAPP)
ambetterhealth.com · Always check the source before changing claims.