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Credentialing transitioning to CertifyOS for some states
Effective date
Nov 2, 2026
Identified
Nov 2, 2026
Summary
UnitedHealthcare is transitioning credentialing activities from Onboard Pro to CertifyOS for providers in Alabama, Montana, North Dakota, South Dakota, and Wyoming, effective November 2, 2026. New credentialing submissions will continue through Onboard Pro with primary source verification completed by CertifyOS, and recredentialing for April 2027 will be managed by CertifyOS starting immediately. On November 16, 2026, providers in these states must use the CertifyOS portal for credentialing applications.
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What to do
Action · 4 steps
01Starting November 2, 2026: Notify providers and credentialing staff in Alabama, Montana, North Dakota, South Dakota, and Wyoming that CertifyOS will begin managing primary source verification for new credentialing submissions and recredentialing for providers due in April 2027; providers may be contacted by CertifyOS for CAQH profile, attestation, or health plan access updates.
02By November 16, 2026: Advise affected providers that they must use the CertifyOS portal (where UnitedHealthcare appears as a participating health plan) to complete credentialing applications.
03Retain existing workflows for virtual-only providers, multistate providers, delegated providers, and facility credentialing, which will continue using Onboard Pro.
04Direct providers to the UnitedHealthcare Provider Portal chat for questions.
Original notice
Credentialing transitioning to CertifyOS for some states
uhcprovider.com · Always check the source before changing claims.