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Action Needed: Prepare for Non-Claims and Manual Payment Changes
Act
by Jan 4, 2027
Effective date
Feb 1, 2027
Identified
Oct 27, 2026
Summary
Effective February 1, 2027, Highmark is consolidating non-claims, manual, and value-based reimbursement payments through ECHO Health, which already processes standard claims. All these payments will route to a single electronic account, requiring providers to confirm or update bank account information by January 4, 2027, to avoid payment disruption or conversion to paper checks.
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What to do
by Jan 4, 2027 · 4 steps
01Billing and accounting teams must confirm or update the practice's bank account information on file with Highmark to ensure continuity of electronic payments when the transition to ECHO Health occurs on February 1, 2027.
02Verify the bank account associated with the tax ID is current; if no account is on file and the practice currently receives paper checks, providers will continue receiving paper checks from ECHO unless they establish an electronic payment account at echohealthinc.com/provider using ECHO-issued check information.
03Update accounting processes to recognize that non-claims, manual, and value-based reimbursement payments will now appear on a single dashboard alongside standard claims payments.
04Contact ECHO Support at 800-890-4124 or consult the ECHO User Guide if payment setup issues arise.
If missed: Failure to act by the January 4, 2027 deadline may result in payment delays or unwanted conversion to paper check delivery starting February 1, 2027.
Original notice
Action Needed: Prepare for Non-Claims and Manual Payment Changes
providers.highmark.com · Always check the source before changing claims.