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HighmarkAll Plans · Administrative · Prior Authorization · PA, DE, NY, WVMedium impact

Prior Auth Letters Going Digital in January 2027

Effective date
Jan 31, 2027
Identified
Oct 14, 2026

Summary

Highmark will transition prior authorization determination letters from mailed format to digital delivery through the Availity Essentials Digital Correspondence Hub beginning in late January 2027. All providers are automatically enrolled; providers can opt out via Availity account settings. The authorization submission process and auth status checking remain unchanged.

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What to do

Action · 4 steps
01By late January 2027: Providers and billing staff should familiarize themselves with accessing prior authorization determination letters in the Availity Essentials Digital Correspondence Hub rather than retrieving mailed letters.
02Billing team should verify account access to the Digital Correspondence Hub within Availity after logging in and selecting the health plan from the homepage.
03If the practice prefers mailed letters, providers may opt out by adjusting notification preferences within their Availity account settings before the effective date.
04No changes to prior authorization submission workflows or auth status checking procedures are required.

Original notice

Prior Auth Letters Going Digital in January 2027
providers.highmark.com · Always check the source before changing claims.
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Related policy hubs

Highmark policiesPA policy changesDE policy changesNY policy changesWV policy changes

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