All PlansDocumentationHigh impact
Help expedite quality of care delivery through complete clinical documentation
Cigna·Claims & Billing
Effective date
Jul 23, 2025
We identified it
Jun 18, 2026
Summary
Cigna Healthcare is emphasizing the need for complete clinical documentation for all pre-service, concurrent, and post-service reviews to prevent claim denials and care delays. Incomplete documentation will result in denials, approval delays, and payment issues.
Action Required
Immediately: All providers must submit complete and detailed clinical documentation with every pre-service, concurrent, and post-service review request to Cigna Healthcare. Update EMR templates and workflows to ensure thorough documentation capture. Train staff on documentation requirements to prevent claim denials and payment delays.