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Remittance Advice (RA) Now Available on the Provider Portal
Act
immediately
Effective date
Not stated in the notice
Identified
Sep 22, 2026
Summary
L.A. Care Health Plan has launched a new Provider Portal feature enabling providers to access, view, download, and print Remittance Advices (RAs) in a centralized location. Providers can search, filter, and sort RAs by check number or amount, and access RAs directly from claim details. Note: 835 EDI files remain available only through existing clearinghouses like PaySpan; this Portal feature is separate from PaySpan Health enrollment.
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What to do
immediately · 8 steps
01Billing team and designated Provider Portal Administrators should register for or log in to the L.A.
02Care Provider Portal and familiarize themselves with the new RA access workflow.
03Navigate to Documents > OnBase > SF RA Provider Portal to begin retrieving RAs.
04For PCPs and SCPs contracted solely through a PPG, contact your PPG for RA access as the PPG may be listed as the Payor.
05Continue accessing 835 EDI files through your existing clearinghouse (e.g., PaySpan) until further notice.
06Review the Provider Portal Claims Search & View Reference Guide and Provider Portal Registration Guide for detailed instructions.
07No changes to billing processes or claim submission are required at this time.
08This is an additional convenience tool; existing RA retrieval methods remain valid.
Original notice
Remittance Advice (RA) Now Available on the Provider Portal
lacare.org · Always check the source before changing claims.