MedicaidDocumentationHigh impact
Personal and respite care services require Electronic Visit Verification
Aetna Better Health of Virginia·VA · Geriatrics, Occupational Therapy, Physical Therapy +1 more·Provider Notification
We identified it
Aug 13, 2026
Summary
Aetna Better Health of Virginia now requires Electronic Visit Verification (EVV) for all personal and respite care services. This is a new administrative requirement that affects how these services are documented and verified for Medicaid beneficiaries in Virginia.
Action Required
Immediately: Billing and clinical teams must implement Electronic Visit Verification (EVV) for all personal care and respite care services billed to Aetna Better Health of Virginia. Verify that your billing system, EMR, or third-party EVV vendor supports Aetna's EVV requirements. Train all staff delivering these services on EVV documentation procedures. Contact Aetna Better Health of Virginia at the provider number on the policy for specific EVV submission methods and system integration details. Claims submitted without proper EVV documentation will be denied.