MedicaidDocumentationHigh impact
Personal, Respite and Companion Care Services Require Electronic Visit Verification
Aetna Better Health of Virginia·VA · Geriatrics, Occupational Therapy, Physical Therapy +1 more·Provider Notification
We identified it
Aug 13, 2026
Summary
Aetna Better Health of Virginia now requires Electronic Visit Verification (EVV) for Personal, Respite, and Companion Care Services. Billing teams must ensure all claims for these services include EVV documentation or face claim denials. This is a new documentation and compliance requirement for Medicaid managed care services in Virginia.
Action Required
Immediately: Billing team must implement Electronic Visit Verification (EVV) requirements for all Personal, Respite, and Companion Care Services claims submitted to Aetna Better Health of Virginia. (1) Update billing software and claim submission processes to require EVV documentation attachment before claim processing. (2) Notify all providers and care coordinators that EVV data is now mandatory for these service categories. (3) Add EVV verification checklist to pre-billing review procedures. (4) Train billing staff to deny or hold claims lacking EVV documentation pending receipt. (5) Contact Aetna Better Health of Virginia for specific EVV submission format and portal requirements. Failure to include EVV documentation will result in claim denials and payment delays.