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NC Medicaid - NCDHHSMedicaid · Administrative · Claims & Billing · NCHigh impact

Update to North Carolina Medicaid Due Process/Appeals Unit Fax Number for Claim Review

Act
by Jul 15, 2026
Effective date
Jul 15, 2026
Identified
Jul 28, 2026

Summary

North Carolina Medicaid has updated the fax number for the Due Process/Appeals Unit, which handles claim payment and denial reviews. Providers must immediately begin using the new fax number 984-687-9569 (effective July 15, 2026) when requesting claim reviews to ensure timely receipt of appeals.

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What to do

by Jul 15, 2026 · 3 steps
01Billing team must update all internal documents, templates, and reference materials to replace the old NC Medicaid Due Process/Appeals Unit fax number with the new number 984-687-9569.
02Update billing software, appeal submission procedures, and staff training materials.
03Ensure all staff submitting claim appeals to NC Medicaid use only the new fax number.
If missed: Failure to use the updated number may result in appeals not being received timely by the state, potentially causing claim denials to stand.

Original notice

Update to North Carolina Medicaid Due Process/Appeals Unit Fax Number for Claim Review
medicaid.ncdhhs.gov · Always check the source before changing claims.
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NC Medicaid - NCDHHS policiesNC policy changes

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