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HighmarkAll Plans · Administrative · Provider Bulletin · PA, DE, NY, WVMedium impact

Provider Chat Update: 24/7 Auth Status Check Is Now Live

Act
immediately
Effective date
Nov 24, 2024
Identified
Nov 24, 2025

Summary

Highmark has launched a new 24/7 automated authorization status check feature through Provider Chat in Availity. Providers can now check authorization status instantly at any time by accessing Provider Chat and selecting the 'Auth Status' option or typing relevant phrases.

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What to do

immediately · 3 steps
01Train billing and administrative staff on the new 24/7 authorization status check feature in Highmark's Provider Chat through Availity.
02Staff should learn to access Payer Spaces, initiate chat, select 'Auth Status' option, and enter authorization numbers for instant status updates.
03This provides an additional verification method alongside existing Availity Dashboard and phone options.

Original notice

Provider Chat Update: 24/7 Auth Status Check Is Now Live
providers.highmark.com · Always check the source before changing claims.
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Highmark policiesPA policy changesDE policy changesNY policy changesWV policy changes

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