All PlansAdministrativeMedium impact
Provider Chat Update: 24/7 Auth Status Check Is Now Live
Highmark·PA, DE, NY, WV·Provider Bulletin
Effective date
Nov 24, 2024
We identified it
Nov 24, 2025
Summary
Highmark has launched a new 24/7 automated authorization status check feature through Provider Chat in Availity. Providers can now check authorization status instantly at any time by accessing Provider Chat and selecting the 'Auth Status' option or typing relevant phrases.
Action Required
Immediately: Train billing and administrative staff on the new 24/7 authorization status check feature in Highmark's Provider Chat through Availity. Staff should learn to access Payer Spaces, initiate chat, select 'Auth Status' option, and enter authorization numbers for instant status updates. This provides an additional verification method alongside existing Availity Dashboard and phone options.