Cigna provider contacts
Provider-facing contacts for Cigna: provider services, prior authorization, claims, appeals, provider portal, eligibility and claims portals, credentialing, EDI payer ID. Every value comes from a public Cigna page or manual, linked next to it, and is rechecked against that source on a schedule.
Last verified Nov 2, 2026
We aggregate public payer sources. Verify with the payer. Numbers can differ by plan, state and line of business.
Provider services
- Provider Services (Commercial)Commercialphone800.88Cigna (882.4462)Important Contact Information sheet, PCOMM-2020-1082 (1/21). For patients with G ID cards: 866.494.2111
- Provider Customer Service (Medicare Advantage)Medicarephone1.800.230.6138Cigna Healthcare Medicare Advantage QRG 05/25, now administered by Health Care Service Corporation
Prior authorization
- Prior Authorization Fax (Medicare Advantage)Medicarefax1.866.287.5834QRG 05/25
Claims
- Paper Claims (Medicare Advantage)MedicareaddressCigna Healthcare Medicare Advantage, P.O. Box 981706, El Paso, TX 79998QRG 05/25
Appeals
- Appeals and Disputes (Commercial)CommercialaddressCigna National Appeals, PO Box 188011, Chattanooga, TN 374222021 sheet. G ID cards: PO Box 188062, Chattanooga, TN 37422-8062
- Appeals and Disputes Fax (Commercial)Commercialfax877.815.48272021 sheet. G ID cards fax: 877.804.1679
- Appeals (Medicare Advantage)MedicareaddressCigna Healthcare Medicare Advantage Appeals, PO Box 188081, Chattanooga, TN 37422QRG 05/25. Appeals questions 1.800.511.6943, fax 855.350.8671
Provider portal
- Cigna for Health Care Professionals (Commercial)Commercialurlhttps://CignaforHCP.com
- Provider portal (Medicare Advantage)Medicareurlhttps://Availity.com
Eligibility and claims portals
- Directly connected EDI vendors listCommercialurlhttps://Cigna.com/EDIvendors
Credentialing
- Provider CredentialingCommercialphone800.88Cigna (882.4462)2021 sheet
EDI payer ID
- EDI Payer ID (medical, behavioral)text62308Listed in MA QRG 05/25 and Cigna EDI claim submission course (2017)
Get alerts when Cigna changes a policy
Prior auth lists, billing rules and coverage changes from Cigna, summarized and sent by email: daily or weekly, your choice, on every plan.