BCBS Texas provider contacts
Provider-facing contacts for BCBS Texas: provider services, prior authorization, claims, appeals, eligibility and claims portals, credentialing, EDI payer ID. Every value comes from a public BCBS Texas page or manual, linked next to it, and is rechecked against that source on a schedule.
Last verified Nov 2, 2026
We aggregate public payer sources. Verify with the payer. Numbers can differ by plan, state and line of business.
Provider services
- BlueCard Eligibility Line (out-of-state members)TXphone800-676-2583
- Provider Customer Service (Commercial)Commercial, TXphone800-972-8088Mon-Fri 8 a.m. to 11:30 p.m. CT; Sat 6 a.m. to 3:30 p.m. CT
- Medicaid Provider Services (STAR/CHIP)Medicaid, TXphone877-560-8055
- Medicaid Provider Services (STAR Kids)Medicaid, TXphone877-784-6802
- Medicare Advantage Provider Services (Individual plans)Medicare, TXphone877-774-8592
- Medicare Advantage Provider Services (Group plans)Medicare, TXphone877-299-1008
Prior authorization
- Behavioral Health prior authorization / clinical reviewTXphone800-528-7264Or the phone number on the member ID card
- Carelon Medical Benefits Management contact centerTXphone800-859-5299Carelon provider portal: providerportal.com
Claims
- Medicaid paper claimsMedicaid, TXaddressPO Box 650712, Dallas, TX 75265-0712
- Medicare Advantage paper claimsMedicare, TXaddressBlue Cross Medicare Advantage, c/o Provider Services, PO Box 3686, Scranton, PA 18505
Appeals
- Medicaid appeals mailing addressMedicaid, TXaddressP.O. Box 660717, Dallas, TX 75266-0717
- Medicaid appeals faxMedicaid, TXfax855-235-1055
- Medicare Advantage appeals fax (standard)Medicare, TXfax1-800-419-2009
- Medicare Advantage appeals fax (expedited)Medicare, TXfax1-800-338-2227
Eligibility and claims portals
- Availity EssentialsTXtextAvaility Essentials
- Availity Essentials registrationTXurlhttps://www.availity.com/essentials/
- Electronic Commerce Services emailTXemailecommerceservicesTX@bcbstx.com
Credentialing
- How to join our networksTXurlhttps://www.bcbstx.com/provider/network/network/how-to-join
- Credentialing Status CheckerTXurlhttps://provider.bcbstx.com/TXCredentialStatus
- Medicaid Network Management emailMedicaid, TXemailTexasMedicaidNetworkDepartment@bcbstx.com
EDI payer ID
- Payer ID (Availity)Commercial, TXtext84980Listed with Availity Essentials on the contact page; LOB not explicitly stated
- Medicaid electronic payer IDMedicaid, TXtext66002
- Medicare Advantage electronic payer IDMedicare, TXtext66006
Get alerts when BCBS Texas changes a policy
Prior auth lists, billing rules and coverage changes from BCBS Texas, summarized and sent by email: daily or weekly, your choice, on every plan.