Supplement 25-10: Implementation of Community Health Worker (CHW) and Community Health Representatives (CHR) Updates Per Repeal and Replace Letter of Direction
Starting August 25, 2025, New Mexico Medicaid reimburses Community Health Worker and Community Health Representative (CHW/CHR) services in an outpatient setting, covering system navigation, health promotion and health coaching, and clinical support when the services are medically necessary and ordered by a physician or ordering licensed practitioner. Claims go on the CMS-1500 or electronic equivalent with CPT 98960, 98961 or 98962, and must include a Z diagnosis code from Appendix A as a primary or secondary diagnosis. CHW/Rs are limited to 10 units or 5 hours per day of member-facing time, and services above 16 units or 8 hours per 30-day period require prior authorization.