CommercialPrior AuthHigh impact
Mutual News Q4 2023 Newsletter
Medical Mutual of Ohio·OH·Mutual News Newsletter
Effective date
Mar 25, 2024
We identified it
Jun 20, 2026
Summary
Medical Mutual is transitioning prior authorization submissions for outpatient and investigational services to Cohere Health portal and Rhyme application starting March 25, 2024. Providers must register for new platforms and update their prior authorization workflows.
Action Required
By March 25, 2024: All staff must register at https://coherehealth.com/register for new providers or continue using existing Cohere login. Update prior authorization workflows to submit outpatient and investigational service requests through Cohere Health portal instead of NaviNet. Contact Rhyme at https://www.getrhyme.com/get-in-touch for EHR integration. Review updated prior authorization list at www.medmutual.com/PAL2024. Failure to use new system will prevent prior authorization submissions.