CommercialPrior AuthHigh impact
Importance of Submitting Continued Stay Reviews Properly in Cohere Health
BlueCross BlueShield of South Carolina·SC·Prior Authorization
Effective date
Mar 25, 2026
We identified it
Jun 20, 2026
Summary
South Carolina Blue Cross Blue Shield requires providers to click the 'start continuation' button when submitting Continued Stay Reviews (CSR) in Cohere Health system within 7 days of initial request. Failure to select this button prevents proper routing and causes response delays for inpatient facilities including hospitals, rehab, long-term acute care, and skilled nursing facilities.
Action Required
Immediately: All staff responsible for prior authorization submissions must be trained to always select the 'start continuation' button BEFORE uploading clinical documentation when submitting CSRs in Cohere Health. Review the tip sheet in the Learning Center and ensure all team members understand this critical step to avoid processing delays and escalations.