CommercialAdministrativeLow impact
A patient experience game changer
Blue Cross Blue Shield of Rhode Island·RI·Provider Update
We identified it
Jun 20, 2026
Summary
BCBSRI is implementing a Patient I Wants training program focused on improving patient experience through enhanced staff awareness and patient-centered care practices. This is an educational initiative rather than a billing policy change, with workshops continuing through early 2019.
Action Required
No immediate billing action required. This is an informational update about BCBSRI's patient experience training program. Practices may consider participating in future Patient I Wants workshops if offered to improve patient satisfaction scores and overall care delivery.