All PlansAdministrativeLow impact
Enhancing your experience on Provider.Evernorth.com: Latest updates and security reminders for behavioral care providers
Cigna·Psychiatry·General
Effective date
May 5, 2026
We identified it
May 6, 2026
Summary
Evernorth has updated their Provider.Evernorth.com portal with new features including a Patient Programs tab and improved user management capabilities. The update also reinforces security requirements including individual account usage, multi-factor authentication, and regular access audits.
Action Required
Immediately: Staff should explore the new Patient Programs tab within patient Coverage Details pages to identify eligible health and wellness programs for patients. Website access managers should utilize the enhanced Manage User Access page features including username search and bulk editing capabilities. Verify all staff have individual accounts (no shared logins) and review MFA settings in Settings & Preferences to ensure codes are received reliably.