CommercialAdministrativeMedium impact
Reminder: FEP call center
Blue Cross Blue Shield of Rhode Island·RI·Provider Update
Effective date
Jan 1, 2019
We identified it
Jun 20, 2026
Summary
BCBSRI FEP call center requires exact address matching for NPI/TAX ID verification during calls. If addresses don't match their records, calls will be transferred to Provider Relations for address verification and potential update forms.
Action Required
Immediately: Front desk and billing staff must verify that office addresses on file with BCBSRI match exactly what is stated when calling FEP call center. Update internal records to ensure correct NPI/TAX ID combinations are used during verification calls. If address mismatches occur, follow up with Provider Relations voicemail system to resolve discrepancies.